Performance measures are essential for good management. But sometimes measures are used in ways that harm rather than improve performance. The Atlantic Magazine article (see link below) illustrates the problems using customer satisfaction in hospital management. These problems apply to other
This survey by the Stanford Graduate School of Business has several important findings. They conclude at the beginning of the executive summary that many boards need significant improvement.One area they emphasize is performance measurement and monitoring. One of the authors
Interesting survey of governance practices at nonprofit organizations. back to NonProfit Board Governance
The diagram below summarizes concepts that have been useful to me in working with organizations on measuring performance and managing performance. There are many approaches to measuring performance proposed by different experts and consultants. There is value in many of
Here is a link to a good blog post on policy governance: Systematically Designing the Future of Governance.
We should all be concerned about the effectiveness of nonprofit organizations in providing value. The private sector has it easy in some respects. If a company doesn’t provide value — a service or product a customer values and is willing to pay for
I found a picture while preparing for a recent talk that raised an interesting point about measuring performance. Peter Drucker’s statement “If you can’t measure it you can’t manage it” is portrayed as dogma. It is contrasted with the statement that “The important